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Knowledge base

Getting Started

General(3)What are our spreads like?Where is Hugo’s Way located?What age do I need to be to sign up?

Getting Started(6)Why should I enable Two-Factor Authentication (2FA)?My personal details are wrong, why can’t I change them?Is there anyone that can help me?How do I transfer my funds to my trading account?How To Make a Deposit On Hugo's Way See all 6 articles

Account Management

Security(4)Where are my funds kept?How to verify my phone number?How to disable 2FA (Two-Factor Authentication)?I Want to Change the Device I am Using for Two-Factor Authentication

My Account(3)How To Verify My Phone Number On Hugo's Way View My Support Pin How can I reset the Hugo's Way password?

Affiliate Program

Hugo's Way Affiliates(4)What Benefits are Offered to Me as a Hugo’s Way Affiliate?How Do I Find My Affiliate ID?When Do I Get Paid My Affiliate Commission?How Much Affiliate Commission Will I Earn?

Account Funding

Withdrawals(7)What are the Minimum and Maximum Withdrawal limits?What is the withdrawal process?What are the Withdrawal Time Frames?What is the withdrawal process if I use my credit/debit card to deposit?What are the withdrawal methods currently available?See all 7 articles

Bonus FAQs(6)How do I claim a bonus?How do I unlock my bonus?What's the difference between a Deposit Match Bonus and a Capped Bonus?Which trades count towards my bonus?When is my bonus credited?See all 6 articles

Fees(8)What is the inactivity fee at Hugo's Way?How long does my account need to be inactive before I am charged a fee?How much is the inactivity fee?How much are the withdrawal fees?How much are the deposit fees?See all 8 articles

Deposits(8)Depositing Bitcoin by using Credit/Debit card or Wire through Instacoins (3rd Party Platform)What are the minimum and maximum deposit amounts?What deposit methods are currently available?How long does it take to fund my account?Hugo's Way Currencies See all 8 articles

Trading

PRO4 and PRO5 Trading Platform(17)How Do I Find The Market Opening Times On PRO4 and PRO5 I logged into my trading account but I cannot open a trade Can I use an Expert advisor (EA)/Trading Robot/BOT?How to Remove Your PRO4 Account in PRO4 How do I Enable One-Click Trading?See all 17 articles

Trading(19)Does Hugo's Way have Islamic accounts?What are the trading fees on Hugo’s Way?MAM Accounts on Hugo's Way PAMM Accounts On Hugo's Way How Can I Transfer Between Wallets?See all 19 articles

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