Trading

How can I report a problem with a trade?

Trade problems should be reported by opening a ticket. In that ticket, please include your PRO4 number and ID of the trade in question. 

Trade ID’s can be found here: 

Once we have the above information, our trading desk manager can look into this for you.

Mon, 10 Apr, 2023 at 12:00
What Account Types Do Hugo's Way Have?

All accounts are ECN/STP. This means all trades are sent straight to the Liquidity Provider. 

Mon, 13 Apr, 2020 at 12:00
Does Hugo's Way have Islamic accounts?

We do not at this time. We will be adding them in the future. Check back at a later stage for progress on this account type.

Mon, 19 Aug, 2019 at 12:00
Do you allow hedging, scalping and news trading?

Yes you are free to hedge, scalp and trade during news events.

Mon, 19 Aug, 2019 at 12:00
What are the trading fees on Hugo’s Way?

With Hugo's Way, you are charged $5 per lot traded. 

If you opt to trade with a smaller lot size, the commission fee will be adjusted based on the lot size selected.

For example, if you decide to place a trade with 0.5 lots, you would be charged $2.50.

Thu, 07 May, 2020 at 12:00
MAM Accounts on Hugo's Way

At this present moment in time, we do not offer support for MAM accounts.

Mon, 13 Apr, 2020 at 12:00
PAMM Accounts On Hugo's Way

At this present moment in time, we do not offer support for PAMM accounts.

Mon, 13 Apr, 2020 at 12:00
How Can I Transfer Between Wallets?
  1. Click on Internal Transfer
  2. Select Wallet to Wallet as Transfer Type
  3. Choose the account you need to send the funds from
  4. Choose the account you need to deposit into
  5. Enter the amount to transfer.
  6. Click Request Transfer 

Please note the funds must be available in your Hugo's Way Wallet before you can transfer it.

Tue, 04 Oct, 2022 at 12:00
Hugo's Way Pairs/Instruments and their Lot Sizes

You are able to trade all lot sizes on our accounts, from as low as 0.01 to 1000 lots, with the exception of Crypto assets which are from 0.01 to 10 lots.

Please click the following link to be able to see our Trading Assets: Click here

Mon, 10 Apr, 2023 at 12:00
Hugo's Way Help: What is Leverage?

Leverage is being able to control a larger portion of the market with a smaller sized investment. The leverage selected when opening an account is dependent on the amount of risk the Trader wishes to partake in.We would suggest that you check the best option for you with your source of mentorship if you have one or conduct an internet search to understand the concept fully. Depending on the pair or instrument that you plan to trade, different leverage options might apply.For a full list of leverages that we offer, please click here.

Mon, 06 Apr, 2020 at 12:00

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