PRO4 and PRO5 Trading Platform

How to set up a custom password on PRO4 and PRO5 (Desktop Only)

 To set up a custom password, follow these steps:1. Log in to your trading account. 

2. In the "Navigator" tab, right-click on your account ID and select "Change Password."

3. Enter your current password, then input your new password and confirm it in the designated fields. Finally, click "OK" to save your changes.

Thu, 26 Mar, 2026 at 14:05
How to log into Web Trader?

You can monitor the markets and manage your account anytime, from anywhere, using WebTrader. It works on all operating systems (Windows, Mac, and Linux) and does not require any software installation. All you need is a web browser and a stable internet connection. 

Access WebTrader here: https://trade.hugosway.com/ 

This can also be accessed directly through your dashboard.

To log in, you will need to select whether you are accessing a Live account or a Demo account. This ensures you connect to the correct trading server. Live accounts are used for real trading with real funds, while Demo accounts are used for practice trading in a simulated market environment. 

Thu, 26 Mar, 2026 at 14:18
How to Transfer funds from my Trading Account to my Wallet
  • Navigate to ‘Internal Transfer’
  • Select ‘From Account’ (PRO4 account number) 
  • Choose the ‘To account’  where you wish to transfer in to (Wallet in currency)
  • Enter the amount you wish to transfer 

You need to have this amount available in your PRO4 account before you can transfer it.

Mon, 10 Apr, 2023 at 12:00
Can't Find An Instrument/Pair?

If you can't find a specific instrument/pair on PRO4 and PRO5, Right-Click on any instrument/pair, then click Show All.

Desktop:

  1. Right-click on any Instrument/pair. 
  2. Select Show All.

On the WebTrader, you can click on the below and see all instruments

Fri, 05 Jun, 2020 at 12:00
How do I Enable One-Click Trading?
  • Right-Click on the chart.
  • Select One Click Trading.
Mon, 30 Mar, 2020 at 12:00
How Do I Hide or Show Instruments/Pairs?

To be able to customise the instrument/pair options, you need to:

  • Right-click on any instrument/pair.
  • Select "Symbols".
  • The Grey ones are: Hidden                                                      The Orange ones are: Showing
Mon, 23 Mar, 2020 at 12:00
How do I See More Details About An Instrument?

To be able to see more information, you need to:

Right-click on the instrument/pair and click "Specification".

The specifications section will pop up.

Mon, 23 Mar, 2020 at 12:00
How do I Customize the Charts?

You can customise the charts by:

  • Right-clicking on the chart
  • Select "Properties"
  • You will be able to change the colours to suit your preferences. 
  • For more options select the "Common" tab.
Mon, 23 Mar, 2020 at 12:00
How do I create a Live Trading Account?

Please note: You would need to have made your first deposit before the system will allow you to create a Live Account.

You may then select the currency of your PRO4 account (USD/BIT/GBP/EUR/CAD/AUD) and the leverage you prefer. Finally, select 'Open Trading Account,' your live account will now be listed under your "Trading Accounts" tab.

An email will be sent to you with your log-in credentials. 

Mon, 10 Apr, 2023 at 12:00
I logged into my trading account but I cannot open a trade

Most likely, you have logged in using the investor password. Please log out and then back in using the Trader Password. These details can be found in your PRO4 and PRO5 account-creation emails.

Thu, 26 Mar, 2026 at 14:25
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