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Knowledge Base

Account Funding

Deposits(4)Help! My deposit is not showing in my account How do I deposit Bitcoin to my account?What are the minimum and maximum deposit amounts?What deposit methods are currently available?

Fees(3)How much are the deposit fees?How much are the withdrawal fees?Understanding Hugo’s Way inactivity fees

Withdrawals(5)Help! My withdrawal hasn’t reached me yet What are the minimum and maximum withdrawal limits?What are the withdrawal methods currently available?What are the withdrawal time frames?What is the withdrawal process?See all 5 articles

Account Management

My Account(3)How can I reset the Hugo’s Way password?Transition to new dashboard CRM at Hugo’s Way View my Support PIN

Security(4)How to disable 2FA (Two-Factor Authentication)How to verify my phone number I want to change the device I am using for two-factor authentication Where are my funds kept?

Payload test solution

Getting started(1)Payload test support article

Trading FAQ

Pro4 / Pro5 Platform(6)Can I use an Expert Advisor (EA), Trading Robot or Bot?How do I find the market opening times on Pro 4 and Pro 5?How do I open a chart on Pro4?How do I reset my Pro4 password?How long does a demo account last?See all 6 articles

Trading(6)Can my account go into a negative balance?Do you allow hedging, scalping and news trading?What are CFDs?What are the margin call and stop out levels?What commissions does Hugo’s Way charge on trades?See all 6 articles

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