What are the minimum and maximum deposit amounts?


  • · Bitcoin: $10
  • · Credit / Debit card: $50


  • · Bitcoin: Unlimited
  • · Credit / Debit card: Subject to card limits
Mon, 10 Apr, 2023 at 12:00
What deposit methods are currently available?

We are constantly adding new funding sources. The current methods available are the following: 

  • Bitcoin: Free
  • Bitcoin via Instacoins (Cards, Wire and e-Wallets: Free
Mon, 10 Apr, 2023 at 12:00
How long does it take to fund my account?

Bitcoin/ Bitcoin via Instacoins 

  • Depositing directly through Bitcoin or Bitcoin via Instacoins may take up to 1-6 hours depending on the Blockchain. Currently, 3-6 confirmations are needed. ( 
Mon, 10 Apr, 2023 at 12:00
Depositing Bitcoin by using Credit/Debit card or Wire through Instacoins (3rd Party Platform)

We offer the option to deposit using your Card, Bank Wire Transfer or e-Wallets using Bitcoin via Instacoins.

To deposit funds using this option, simply log into your Hugo's Way account, select the ‘Deposit Funds’ option from your user dashboard, and choose as per below:

Proceed to input the amount you want to deposit and click ‘Deposit’. You will receive a message to redirect you to the 3rd party payment providers page on Instacoins. 

You will need to complete the payment and enter details on the 3rd Party Payment Gateway. Once your transaction is complete, your funds will be added to your wallet. You will need to create an account (if you don't already have one) and purchase Bitcoin, which will automatically be sent to your Hugo’s Way account.

You may need to wait 1-6 hours for the funds to arrive in your account, depending on Blockchain confirmations. 

 Please note: We use a number of payment gateway service providers. Please ensure you are aware of the Description that will be shown on your bank statement.

Please also make sure that you have tracked your deposit on the Blockchain by visiting to search for the transaction itself. 

We are always happy to help, however, if a transaction is pending on the Blockchain awaiting confirmation, we would not be able to have any control over this process. 

Mon, 10 Apr, 2023 at 12:00
Hugo's Way Currencies

The available currencies on Hugo's Way are:

EUR - Euro (€)  

USD - US Dollar (US$)

GBP - Great British Pound (£)

AUD - Australian Dollar (AU$) CAD - Canadian Dollar (CA$)

BTC - Bitcoin (₿)

Mon, 26 Jul, 2021 at 12:00
Help - My Deposit is Not Showing in my Account

If you have deposited funds into your account and the funds have not been credited within the standard timeframe or do not pass the below requirements, please get in touch with our customer support team to assist you further. 

Bitcoin or Bitcoin via Instacoins (3rd Party Platform): A bitcoin transaction takes within 1-6 hours to achieve 3-6 confirmations on the Blockchain ( 

  • Make sure to enter the correct Bitcoin wallet address, which is unique and can only be used once.
  • Make sure the funds are in Bitcoin (BTC) and no other cryptocurrency.
  • You can check the process on the Blockchain website; kindly make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH) whilst searching.
Mon, 10 Apr, 2023 at 12:00
Can I Cancel a Deposit on my Hugo's Way Account?

Once a Bitcoin address has been utilised and money has been sent out of your Bitcoin wallet, transactions made using Bitcoin cannot be undone.

The deposit on your account will simply time out if the money has not yet been transferred; no further action is required.

Mon, 10 Apr, 2023 at 12:00

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