Trading
Can my account go into a negative balance?
Fast market conditions can affect open positions. Monitor your risk closely and review the current client agreement for the applicable account protections.
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If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
Do you allow hedging, scalping and news trading?
Trading approaches are subject to the current account terms and platform rules. Review those terms before using any strategy.
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If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
What are CFDs?
A contract for difference is a derivative product that tracks the price movement of an underlying market. It carries risk and may not be suitable for every investor.
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If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
What are the margin call and stop out levels?
Margin-call and stop-out thresholds help manage account exposure when equity falls. Review the current account specification and monitor margin level while trading.
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If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
What commissions does Hugo’s Way charge on trades?
Trading commissions depend on the account and instrument. Check the current trading specification before placing an order.
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If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
What is leverage?
Leverage lets you control a larger position with a smaller margin deposit. It can magnify gains and losses, so use risk controls appropriate to your account.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.