Deposits
Help! My deposit is not showing in my account
Allow the stated processing time, then check that the payment reference and account details were correct. Send support the transaction reference if the delay continues.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
How do I deposit Bitcoin to my account?
Create a Bitcoin deposit request in your dashboard and send funds only to the address and network displayed there. Confirm the address carefully before sending.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
What are the minimum and maximum deposit amounts?
Minimum and maximum deposit amounts vary by payment method. The dashboard shows the current limit before you confirm a deposit.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
What deposit methods are currently available?
The available deposit methods are shown in your client dashboard. Select a method to view its current processing information and any limits.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.